This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Steps taken place during a logged activity are not showing up under total daily steps

I have a Forerunner 255S Music.

I just noticed that my Garmin didn't count the steps taken during two of my logged activities - one being a 2 mi run, the other a .5 mi walk. Additionally, it seems like many of my steps were missed on the same day too.

Does anyone know why this might have happened? Again, it only happened ONE DAY... my steps are reporting accurately now.

0 7093532 6 months ago

Bugged because I had a 44+ day streak going of 10,000+ steps and because of this reporting error, my streak has expired... even though logged more than 10,000 steps on this particular day.

0 e7andy 6 months ago

Did you push a stroller or similar?

0 7093532 6 months ago in reply to e7andy

No... I ended up messaging with Garmin support and they adjusted my steps on the back end for that one day! They think it was just a fluke. Recommended that I restart my device... all is well now! Just hoping it doesn't happen again.

0 2781474 6 months ago in reply to 7093532

Where did you reach out to have them adjust? I’m having the same issue. Thank you!

0 7093532 6 months ago in reply to 2781474

Contacted the support team via chat!

support.garmin.com/.../