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Garmin Connect unable to pair with Garmin Fenix 7X Pro sapphire solar

IGarmin Connect unable to pair with Garmin Fenix 7X Pro sapphire solar - have tried various things to get to pair correctly. 

have managed to get watch to pair with Garmin Explore with no issues, apart from the fact that Garmin explore doesn’t have the “refresh in the background option. So unless the watch is in pairing mode, does not receive any notifications. 

and when in paring mode, can’t use the watch for anything.