Training status

bandryk 12 days ago

Does anyone else have the following training status in Garmin connect even though my devices have been providing training status (screenshots below).

“Keep tracking runs or rides to reveal your status”

0 7995309 11 days ago

I had a similar issue yesterday and talked to the support team - I was asked to turn watch off and on, the phone off and on, uninstall and reinstall the app, and when I said that I had done all of that already they said they had to open a ticket. As a last ditch effort on my own I reset the Home Screen and that fixed it but I can't say that will actually work for you.

0 bandryk 11 days ago in reply to 7995309

Thanks for the feedback! I attempted all of your suggestions including resetting my home but no dice.

I theorize it’s related to having an older watch so it can’t incorporate HRV status into Training status but I am hoping the support team can reply here.

0 7995309 11 days ago in reply to bandryk

You'll have to contact them yourself, they rarely make an appearance in these forums. The link is https://support.garmin.com/en-CA/ if you put Garmin Connect the in box, hit enter there, then scroll to the bottom there is a chat/email/call option at the bottom