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Why do Garmin bother with Beta testing?

Massive amount of negative feedback on here regarding the new home screen on phone, with many people saying they were beta testers and already told Garmin it was rubbish.

If they're going to just ignore the feedback I suggest everyone boycotts the beta programs in future, maybe that will get their attention and we won't just get another "help" page which basically says "tough, you can't switch back to the good version".