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Network connection error when adding contacts

Hi,

I just set my kid up with Garmin Jr and a bounce watch (all good). However, I want to connect with other families in my contact list (Find Friends). I have to do this through Garmin Connect Mobile iOS.

I see all my contacts that are registered with Garmin Connect, but when I actually click the connect button, I get a "Network Connection Error". This is one of the main reasons we chose a Garmin (to communicate with friends and cousins).

I am located in Canada and most of the contacts we have are based in the US.

I've attempted the following to resolve the issue:

1. restarted phone

2. signed out and signed back in

0 trux over 1 year ago

4373058 said:
I get a "Network Connection Error".

Try an alternative Internet connection - for example mobile data instead of Wi-Fi (or vice versa), or another Wi-Fi router, public access point,...

Also, if you are using any VPN service, try disabling it. And oppositely if you use non, you can try one.

If the problems persist for more than a few hours, reach out to the Support at https://support.garmin.com