Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

vivoactive5 keep disconecting from my iphone

8791931
over 1 year ago

Hello 

I have new watch vivoactive5 and it keeps disconnecting and connecting from my Iphone 13 mini when i am in the house .Please advise 

  • 0 over 1 year ago

    Do you mean disconnecting when both devices are in direct proximity, or rather when you move a bit further from the phone, or to another room? In the later case, it is normal. The range of Bluetooth of the smartwatch is within 10m (~30 feet), and can be even significantly less, if there are walls or objects between the phone and the watch. You can disable the connection alerts, if you find them annoying.

    I’m Getting Frequent Bluetooth Connection Alerts on My Garmin Watch | Garmin Customer Support 

  • 0 over 1 year ago in reply to trux

    thank you for your reply 

    I am aware of Bluwtooth range but we are talking aboiut 2-3 meters away .

    Is not disconnecting when my phone is next to me but if i move 2-3 meters away it keeps going on and off 

  • 0 over 1 year ago in reply to 8791931

    I recommend the following:

    • Ask on the Vivoactive 5 forum instead of here (this forum is for the iOS app),and see whether other users of that model have the same problem
    • Test the connectivity in a place with no electronic devices (best outdoors), The worse connectivity may be caused by the interference with other devices
    • Test the connectivity with another phone or tablet, to exclude issues with that specific phone
    • Contact the Support if you find your watch misbehaves even under optimal conditions