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No HR trend

Hi,

a couple of weeks ago the Connect app stopped showing my HR data (and consequently body battery and other metrics that use HR as a factor).

My Fenix 6 Pro still measures instantaneous HR just fine, and this pulls through to the app at any given time, but it doesn’t seem to be recording the data.

I’ve tried deleting and re-installing, I’ve tried un-pairing and re-connecting, I’ve tried deleting activities from the watch memory, but still no joy…

any advice please???

0 trux over 1 year ago

Remove and Add a Device From the Garmin Connect App | Garmin Customer Support, then log a few minutes of steps and HR, and record a test activity, sync, and see whether it helped. If not, then have a look at the Troubleshooting guide for (some) data missing after syncing for more tips.

0 Will R over 1 year ago in reply to trux

Thanks Trux, I have tried that in the last few days with no joy. I’ll have a look at the troubleshooting, but from memory of my last look, it suggests factory reset… :-(

0 trux over 1 year ago in reply to Will R

Will R said:
it suggests factory reset…

Only as one of the last resorts. There are a few others, that you should try first.