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Gear

After update if I edit Gear to change the shoes for a run it only shows me one page of shoes, I can’t scroll down. I have a lot of shoes entered.

Top Replies

Garmin-Sierra over 2 years ago in reply to ToBeAdvised +2 verified

All,

As many of you have noticed, the scrolling bug has been resolved with the newest Garmin Connect App update (4.70.1.4).

It looks like enlarged font size on your phone's setting is causing some of…
Garmin-Sierra over 2 years ago +1 verified

All,

We apologize for this disruption and are currently investigating. To be added to the report, please respond with the following:

1. In which country are you located?

2. If necessary, may we have permission…
Garmin-Sierra over 2 years ago +1 verified

All,

Thank you for your responses so far. A report was created last week, and I have added those who have answered my questions.

Please continue to answer my questions so you can be added. I will not personally…
rwiesman over 2 years ago +2

I’m having same issue as well. Can’t scroll through gear list. IOS app. This is terrible update.
3721311 over 2 years ago +2

I can’t scroll down to select the gear (shoes) I use in a workout anymore. It seams there has been an update and it appears to be a glitch
maeltj over 2 years ago in reply to 3721311 +2

Same for me here. To keep tracking my gear I can’t scroll. And that really broke the app for me.
Not to mention the impossibility of reorder the gear list or just the ability to reorder alphabetically…

All Replies

0 rwiesman over 2 years ago in reply to Garmin-Sierra

1. USA

2. yes

0 enkaytee over 2 years ago in reply to Garmin-Sierra

1. United Kingdom
2. Yes

0 Jayrunner80 over 2 years ago

I’m having the same issues.

0 Jayrunner80 over 2 years ago

I’m having the same issue.

0 enkaytee over 2 years ago in reply to Garmin-Sierra

I guess I'm at a loss to understand why you need this information - your developers should be able to easily replicate the problem and fix it pretty quickly, unless it's specific to a particular device / iOS version. Perhaps those are the questions you should be asking?

0 8016151 over 2 years ago in reply to enkaytee

This is probably their support protocol based on ITIL service management standards. Most incidents require a support ticket and associated user. In this case, I'm guessing this is getting created in lieu of the user contacting product support on their own. Users are getting added to the master incident. Support will follow-up with the users regarding the fix when implemented or for any other follow-up questions if deemed necessary.

At least that's been my experience. I appreciated the transparency and communication even if some might consider it too much communication.

0 enkaytee over 2 years ago in reply to 8016151

I get that there needs to be a process, and I know all about ITIL having worked in IT support for many years, but the 'where are you from / can we contact you' response seems to be the default from Garmin and looks a bit like delaying tactics. Be interesting to know if anyone actually has been contacted...

0 8016151 over 2 years ago in reply to enkaytee

enkaytee said:
where are you from

Unfortunately, there are different support systems based on location. Some are not directly affiliated with Garmin.

enkaytee said:
can we contact you'

My take in that is that they're simply respecting the user's privacy, as only Garmin staff have access to the user's email address that was used to login to Garmin. Also, the default setting for receiving PMs in this forum is set to "disabled." In which case, only Garmin can send you a PM. Asking for permission to do so makes sense to me.

enkaytee said:
Garmin and looks a bit like delaying tactics. Be interesting to know if anyone actually has been contacted...

Not at all. I have personally been contacted based on forum posts and received follow-up once the matter was resolved.

0 toslyone over 2 years ago

I am having the same problem.

0 enkaytee over 2 years ago in reply to 8016151

OK - it's just that I've responded to this a number of times myself, and have never been directly contacted either to discuss or follow up on forum posts. I've also seen how long it can take to respond to and fix issues with device firmware and the various apps which are often introduced in 'new' verions so forgive me if I'm a little cynical...