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New Watch shows different face in app and web

I recently received a new watch from Garmin due to errors on my watch. I had a Fenix 7s Shapphire solar Dark Bronze and received the same watch from Garmin.

1) When adding the new watch to the app, the face of the watch showing in the app is a different watch than mine. My last watch showed the correct picture.

2) When entering my profile online, another watch is showing with wrong colors. 

3) when entering connect iq another watch is showing with wrong colors

this does not affect my use of the watch, but is very enjoying when  my last watch was showing the Dark Bronze on all the platforms that is accessible through the watch.

I appreciate all feedback. I’ve sent this information to garmin already, but they don’t seem interested in doing anything. 

  • The images are just symbolic - a generic model representing the line you own, not meant to be showing your exact watch model, and even less the watch face you are using. No worry, there is nothing wrong.