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Garmin Connect fails to pair with Forerunner 255

My iPhone's screen died so I just got a new phone. When I tried to pair the new phone with my Forerunner, they were both stuck at searching/syncing. See the attached picture.

Not sure if the watch was trying to find the old phone or paring with a new one. I can't go to the old phone and remove it there since the screen is dead.

I've tried power cycling both the watch and the phone. Nothing has worked. I'm syncing the watch with Garmin Express on my computer now.

Any ideas? Thanks.

0 seilogramp over 1 year ago

delingren said:
Not sure if the watch was trying to find the old phone

Possibly. Try these steps below and in the video

Verify that you're running the latest release of Garmin Connect Mobile iOS.
In the Garmin Connect app remove Garmin - More > Garmin Devices > select your Garmin device > Remove Device
On your iPhone go to Settings > Bluetooth > select your Garmin device > Forget This Device
If you have any other mobile devices (phones, tablets) nearby and paired with the Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Forget This Device
Restart iPhone
Restart Garmin
Place your Garmin in pairing mode - depends on model, but usually hold MENU > select Connectivity > Phone > Pair Phone.
Pair using Garmin Connect, not your phone's Bluetooth settings.

If still no joy, contact Garmin Support