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Garmin didn’t track my activity properly and missed the majority of my workout

Garmin didn’t track my activity properly and missed the majority of my workout. I walked 11-12 miles yesterday with 5k ft elevation gain and my phone tracked 29k steps and 11.2 miles while my garmin was set to track the workout as a walk and only recorded 0.5 miles and 14k steps total. Do garmin watches not work when you are outside of cell service?? As added information, I was mountaineering and carrying an ice axe so my hand with the watch was swinging freely and regularly, but slowly and over a very long period of time.

I’d love to know:

- What can I do to improve the accuracy in the future?

- Is there any way for me to correct not just the miles, but the number of steps so that it’s not SO inaccurate?

- What went wrong?

0 seilogramp over 1 year ago

1873512 said:
Do garmin watches not work when you are outside of cell service?

Not related. The majority of Garmin watches use GPS.

1873512 said:
- What can I do to improve the accuracy in the future?

Typically, make sure the watch is updated by using Garmin Express. Don't start the activity until you've confirmed a solid GPS lock. Could be other factors but would need to know the model of watch you're using. Start the activity using one of the activity profiles, don't rely on Move IQ.

1873512 said:
What went wrong?

Hard to say without more information. Can you post a link to your activity from Garmin Connect Web?

0 1873512 over 1 year ago

Here was the first activity:

https://connect.garmin.com/modern/activity/11227506465

Here was the second:

https://connect.garmin.com/modern/activity/11227508604

I already edited the mileage and elevation on both to be more accurate to what my phone and maps said for the route, but I couldn’t figure out how to do that for steps or other metrics.

0 seilogramp over 1 year ago in reply to 1873512

I see you have a vivosmart 4, which would be one of the models that do not have a GPS sensor. It relies on your phone for GPS tracking.

Using the Connected GPS Feature With a Garmin Watch | vívosmart® 4 | Garmin Customer Support