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3202979 over 2 years ago

I switched from Android to iPhone , then the watch stopped syncing with the Iphone even though I got notifications like sms and phonecalls.

Was going to update in Garmin Express but then it couldn't connect to the server.

Called Support and got the answer that it had been deregistered in their system.

They couldn't say why.

It cost 2020SEK to send it in.

Because I bought the watch at Tradera and don´t have the receipt there was no guarantee

Anyone else have the same thing happen to them?

//Johan

0 trux over 2 years ago

A stolen device perhaps? You should submit a complaint at Tradera.

0 3202979 over 2 years ago

But it have Workt for 2 years

0 3202979 over 2 years ago in reply to 3202979

And it happens the same day I change to IPhone

0 trux over 2 years ago in reply to 3202979

Try removing it from Garmin Connect, both on the old phone as well as on the new one, remove it also from the list of Bluetooth devices on both phones, and then try adding it anew on the iPhone.

0 3202979 over 2 years ago in reply to trux

I have tried that. But it didn’t work

0 trux over 2 years ago in reply to 3202979

Did you try the master reset to factory defaults, too? If nothing helps, and Garmin's Support is unable to help either, you can still use a 3rd party app reading the data from the watch over the USB cable, such as the Golden Cheetah.

0 3202979 over 2 years ago in reply to trux

I have tried that too.

I talked to the support now. And I will send it to them it will cost around 200$ then I get new warranty for 3years.
and I can use all the applications from Garmin