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Added Garmin Connect on new phone, now it seems to sync but no data is showing.

Former Member over 2 years ago

I started with a new phone, added Garmin connect, logged in and paired my vivofit 2 and it shows that the device is syncing, but no data appears in Garmin Connect. What step did I miss?

0 seilogramp over 2 years ago

You possibly logged in with a different Garmin account, rather than using your already existing account - Data is Missing from My Garmin Connect Account After Syncing | Garmin Customer Support

0 Former Member over 2 years ago in reply to seilogramp

If I have no way of accessing this already existing account, how do I transfer to the account I can access?

0 8120177 over 2 years ago

There could be several reasons why your Garmin Connect is not showing data from your vivofit 2. Here are some steps you can try:

Make sure that your vivofit 2 is fully charged and turned on.
Check that your vivofit 2 is paired correctly with your phone via Bluetooth. You can do this by going to the Bluetooth settings on your phone and checking that your vivofit 2 is listed as a paired device.
Ensure that your vivofit 2 is set to sync with Garmin Connect. You can check this by going to the settings on your vivofit 2 and selecting "Bluetooth" and then "Sync." MyTHDHR
Open the Garmin Connect app on your phone and make sure that you are logged in with the correct account. If you have multiple Garmin Connect accounts, make sure that you are logged in with the account that is associated with your vivofit 2.
Try restarting your phone and your vivofit 2, and then attempt to sync again.
If none of these steps work, you can try uninstalling and reinstalling the Garmin Connect app on your phone.