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Strava option can’t be see on Garmin Connect Mobile connected apps

Since I changed my phone from android to IOS, my activities which were recorded by my garmin epix2 cannot be auto uploaded on Strava even though I can see the activity in Garmin Connect app. I cannot find Strava as an option on Garmin Connect Mobile, connected apps. There are only apple health and Microsoft office 365 options. For your information, I have already logged in to my strava on my mobile successfully and when I use Zwift for virtual cycling, it can upload activity directly from Zwift app automatically. How can I add Strava to my Garmin Connect Mobile, connected apps?

0 e7andy over 2 years ago

Make sure you are still using the same account for the app. When switching phones or reinstalling the app it happens more often than you think that users sign up for a new account and start to use that. Check your history. Do you see all your old activities logged before you switched phone?

If that is ok then check the web for Strava as a Connected app: https://connect.garmin.com/modern/settings/accountInformation

0 3585536 over 2 years ago in reply to e7andy

Thanks for your kind response. I checked, I use the same email address for my previous phone and current phone garmin connect app but interestingly I couldn’t see my activities history in my new iOS phone garmin connect app when I downloaded first time. Is it possible to have 2 different accounts with same email address?

0 e7andy over 2 years ago in reply to 3585536

It shouldn't be possible to use the same email address for multiple accounts.

With that said. If you are an old time user like me then you can login with a username instead of an email address even if the username field states that you should write an email address. Maybe it could be possible to use the same email address for two accounts if one account use the username and one use the email address. That is a very big maybe.

Do you still have access to your old phone and still got Garmin Connect installed?

If yes, then check the username in Menu > Settings > Device Sync Audit. At the top you should see your username.