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Why aren't my heart rates from activities in Garmin Connect (Garmin Edge 830) not synced to Apple Health?

While my bicycle activities seem to be synced to Apple Health - but only distance and time - all other metrics like calories and heart rate are not. 
I checked the Garmin connect and apple health permissions (all enabled), I reinstalled all apps, but still my heart rate metrics from my activities are missing in apple health.

Device: iPhone 14 Pro, Garmin Edge 830
Software: iOS 16.3.1, Garmin Connect 4.64.0.21

* Edited correct device name and added software versions

  • Hi !

    I'm happy to help. Please send us your App Diagnostics by following these steps: 

    1. Open the Garmin Connect app.

    2. Open the Menu.

      • Android: Select  (top left).

      • iOS: Select More (bottom right).

    3. Select Help.

    4. Select Diagnostic Report.

    5. Enter the code provided by Product Support: 2SLK5

    6. Select Send Report.

      • If you see a pop-up indicating the feature requires you to turn on the Storage permission go ahead and select OK. You will see another pop-up where you can select Allow to enable this permission.

    7. Select Done when the report confirmation screen appears.

    8. Select the back icon to return to the app Menu.

    May I please have permission to reach out to you via email, and have permission to view your Connect account if necessary?

  • yes, you can reach out to me. I already sent the app diagnostics to you by your instructions

  • Update (14.03.2023):

    My Girlfriend has a Garmin Venu 2s smartwatch and an iPhone. I checked her Garmin Connect App and Apple Health Activities. 
    At least heart rate is synchronized on her activities! 

    So it seems it depends on the device as well!