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“unable to complete sync” Garmin 5

Former Member over 2 years ago

I am “unable to complete sync” with my Garmin 5 since 21 Feb 2023. I have Garmin Connect Version 4.63.2.4 on my iPhone 10. My Garmin Edge 1030 has no problem syncing. I have tried the troubleshooting options and still receive the same message when syncing. Please advise

0 trux over 2 years ago

Try syncing over the USB cable to a computer with Garmin Express. If it does not work either, some of the activity files may be corrupted and may need a repair. In that case, you can try importing the activities manually to find out which of them causes the trouble, then zipping it and posting it here (use the function Insert » Image/Video/File » Upload) and hopefully a kind forum user will help you fixing it.

Steps to Manually Upload Activity Data From Your Outdoor Handheld to Your Garmin Connect Account | Garmin Customer Support