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Garmin Connect App - black screen - IOS

Hi. For the last 2 days when I open the Connect App i get a black screen. Yesterday I did an App update and that solved the problem. Today I have the same issue but there is no update available in App store. I deleted the app completely and reloaded it. But still a black screen. Any ideas? Very annoying.

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0 5413752 over 2 years ago

Garmin connect had an outage at the beggining of febuary. They worked on a fix so after a few hours it seeming got back to normal, however, when I powered down my iPhone and later powered it back up my connect app showed a black/blank screen. I managed to get it working again by completley removing the app and downloading it agian. The problem remains that every time I power the phone down I have to unistall and re-install the app each time. I contacted Garmin who are still looking into it (2 weeks so far with no news) I srongly suggest that you and anyone else having the same issues report it to Garmin so they know its a general problem.

0 2502599 over 2 years ago

I’m having the same problem every time I power up my phone. Very frustrating!!

0 janferg1 over 2 years ago in reply to 5413752

Me too. When u delete App and reinstall do you lose your data?

0 seilogramp over 2 years ago in reply to janferg1

No. Everything is centrally located in the cloud on Garmin Connect Web - connect.garmin.com/.../activities

0 2502599 over 2 years ago in reply to janferg1

I haven't tried because it eventually came back on. Very weird. I'm afraid to turn off my phone now.

0 5413752 over 2 years ago in reply to 2502599

Just to re-afirm to everyone, garmin seem to think its an isolated incident on my part. Please report it to them so they are aware I am not the only one with the issue, as at presant they are seemingly not working on a fix. Make sure they know it has been an issue since the outage.

0 5413752 over 2 years ago in reply to 5413752

Garmin contacted me on 28 feb stating the issue had been resolved with the updated Connect app version 4.64.1.2

I downloaded the app, set it up then powered down my phone then back up again, I opend the app only to be confronted with a black screen again.

Issue not fixed! Contacted garmin again and awaiting a responce?

Has the update worked for you?

0 7999077 over 2 years ago

Seems to have stabilized for me (for 2 weeks now). But I had a week of having to delete and reload the app daily.

0 6119432 over 2 years ago in reply to 7999077

Hi just letting you know that today I have hit the same issue. So still not resolved.

0 5820679 over 2 years ago

Same issue for me. I'm so not tech-savvy that beyond switching on and off I have no idea what to do