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Training load not synchronizing on iphone

My garmin 245 is connected and updated through the app, however the weekly training load is not visible. After multiple attempts of reconnection and reset, the app on the iphone does not detect the info.

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Chefmark1000 over 2 years ago +1

My 7 day training load says "No Data Available" on my Iphone 12 using a Forerunner 935. All the daily data still appears to be there in the phone.

All Replies

0 Chefmark1000 over 2 years ago

My 7 day training load says "No Data Available" on my Iphone 12 using a Forerunner 935. All the daily data still appears to be there in the phone.

0 3782294 over 2 years ago

Same with my Fenix 5S+ on iOS on iPhone 11.

0 Chefmark1000 over 2 years ago in reply to 3782294

I'm going to call Garmin help desk on Monday, 2/6

0 6527877 over 2 years ago

Same is happening on my iPhone 13 using a Forerunner 245

0 6527877 over 2 years ago in reply to Chefmark1000

Did they give you any reason? Thanks!

0 Chefmark1000 over 2 years ago in reply to 6527877

I talked to them today and they said Engineering knows its an issue and they are working to resolve it. They said I would get an email when it's fixed.

0 Chefmark1000 over 2 years ago in reply to Chefmark1000

Just got this:

We're following up on the report we received that when viewing your 7-Day Training Load in your Connect app for iOS, the page showed as blank even though you had measured load on your account. We're pleased to announce the release of version 4.63.2 of our Connect app, which resolves this issue, and which is available now in your Apple App Store. Please install the update and you'll no longer experience this issue.

0 colinranger over 2 years ago in reply to Chefmark1000

I still don’t see the data even after the software update.

0 Chefmark1000 over 2 years ago in reply to colinranger

It did fix it for me, but the graph is now smaller

0 LucaBuss71 over 2 years ago in reply to Chefmark1000

I also still do not see ( Forerunner 945) selecting, then the other device Edge 1040, it show me 4 week load, also then for the Forerunner, 4 weeks load but not the 7 days load as before….