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Garmin Connect doesn’t sync anything with my vivosport

Hi,

I’ve got a vivosport band and it just doesn’t work with the app at all. It didn’t wanted to sync during initial setup, then it didn’t sync any data - calories, steps, sleep, activities - nothing. So I can only rely on a band but informations there are very limited. I’ve tried to reconnect, reboot, delete and reinstall everything several times but nothing changed. Even force sync from the smartband doesn’t work. Also my activities in app show “No network connection” or something similar but I have an internet connection all the time.

What can I do with that or how long will it take to fix?

I use Garmin Connect 4.62.1.3 and I hand iOS 16.2

Best regards,

Przemek

Top Replies

Arrdiss over 2 years ago +1 suggested

I’ve figured it out. It was a problem with permissions - I didn’t agree to send my data to Garmin Connect servers so it just didn’t sync at all, just throwing errors. That’s nice that if you don’t want…

All Replies

0 trux over 2 years ago

Arrdiss said:
What can I do with that or how long will it take to fix?

It depends how fast you find the culprit. Basically, the app works all right for most other people, so there may be some specific problem on your side. Some basic troubleshooting is available at Garmin Connect App: Device Is Paired but Not Connecting to App | Garmin Customer Support

If it does not help, and restarting the watch and phone either, then I recommend contacting the Support.

0 Arrdiss over 2 years ago

I’ve figured it out. It was a problem with permissions - I didn’t agree to send my data to Garmin Connect servers so it just didn’t sync at all, just throwing errors. That’s nice that if you don’t want to send your data to a remote server then your wearable is basically useless… Even though, thanks for help!

Regards,

Przemek