This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Fenix 6x sapphire won’t pair to iPhone

I cannot connect my Fenix 6X Sapphire to my iPhone. It had worked fine for about 6 months, then one day it disconnected and I have tried everything to reconnect. In pairing mode the phone finds the watch but won’t pair. Please help.

0 e7andy over 2 years ago

The watch must be removed from bluetooth devices on the phone before it is paired again. Devices should only be added from the Connect app. It will add it as a bluetooth device.

0 5658164 over 2 years ago in reply to e7andy

Thanks for that, so I have updated the connect app to the latest, I chose to forget device on Bluetooth settings on phone and I have turned off then on the Bluetooth on the watch. I have tried the pairing sequence multiple times and each time the phone finds the correct watch and starts pairing, however fails to connect every time. Bluetooth is operating fine on my iPhone as I can connect other devices. I’m not sure where else to go from here.

0 e7andy over 2 years ago in reply to 5658164

Have you restarted the phone?

Check that you got the correct location set in your Garmin Account: https://www.garmin.com/account/profile

It needs to be correct when pairing some Forerunners. Not sure if it is the same with Fenix 6 series. Better to be safe than sorry.

0 marktwig over 2 years ago in reply to e7andy

Choosing "Forget Device" in Bluetooth Settings worked for me. I had tried everything and was getting very frustrated. Thanks!!