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Heart rate data not being sent to Strava

I recently got a Garmin fenix 6 and it's been great for tracking and syncing my activities so far! However, while my activities are being synced over, my heart rate is not. Here's some more information about my situation.

- On runs in Strava, "Heart Rate Insights" and "Pace Zones" are both empty, however my heart rate is shown in Garmin Connect.

- I have Strava Premium and have had it while recording these activities.

- Garmin-only information such as running cadence is successfully being synced, it is only heart-rate that is not being shown.

- Settings > Applications, Services, and Devices > Garmin is connected

- Settings > Data Permissions > Health-Related Data > Access is allowed

- In Garmin Connect, Settings > Connected Apps > Strava is connected

Any ideas on what might be happening? Hoping that my Strava Premium will give me these useful insights – thanks!

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+1 seilogramp over 2 years ago

Are you using an external HRM or the wrist-based HR on the watch? Would you be willing to share the .FIT file from the watch so we can take a look at it to determine the cause?

+1 3182238 over 2 years ago in reply to seilogramp

Sorry, I thought I deleted the original post but it did not go through. I was able to resolve the issue by reconnecting everything a second time.