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I can’t log into garmin connect I have two accounts

Somehow I have two accounts with the same email address I think! I can see on one of my accounts I am a connection but I want that account and it won’t let me sign in how do I find it again??? It has all my recent data. The account I can sign into is an old one of two years ago! Help

0 trux over 2 years ago

Enter your email address into the search box at https://connect.garmin.com/modern/connections/search to see whether it is really associated with two different accounts. More likely you used another email address, or an alias.

0 Empress over 2 years ago in reply to trux

Thanks I’ll give that a try…yep I think an old old old email address may have been used:(

0 Empress over 2 years ago in reply to Empress

Ok I found me - the other me when I searched my name…but how do I get that profile back on my app??? I’ve had it for the past year or so and all my work and badges etc on that profile:( I lost it yesterday when I Re downloaded garmin IQ and logged in - which was an old profile and pooooof!! My other one gone:( help

0 trux over 2 years ago in reply to Empress

Empress said:
but how do I get that profile back on my app???

Remove your device from Garmin Connect Mobile app, from GC Web, and from Garmin Express, log out from all of them, and then log back in with the original credentials, and add back the device again.

More detailed instructions for the device removal & sign out/sign in, are available in the hint #4 of the Troubleshooting guide for (some) data missing after syncing,