This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Forerunner 945 WILL NOT pair with iPhone

Hi all - I’m in desperate need of help.

My FR945 has been working fine since originally purchasing in early 2021.

Then, 2 days ago, my latest run activity wouldn’t sync to Garmin Connect on my iPhone, not upload the activity via wifi/Garmin Express.

I’ve searched the internet high & low for a solution - have gone through all the listed troubleshooting protocols for pairing a device, removed & reinstalled the Garmin Connect app, even a hard reset of the watch - but nothing is working, and my iPhone just cannot find the FR945 when I put it in pairing mode.

The watch is less than 18 months old, and has always worked perfectly, until now… The inability to upload or sync to Garmin Connect is a huge inconvenience.

Any help to fix my (re)pairing issue is most gratefully appreciated!

Top Replies

e7andy over 2 years ago in reply to nisekojess +2 verified

Have you tried changing the country in your Garmin profile? Japan got its own Forerunner models. Set country to United States and see if that makes any difference.

https://www.garmin.com/account/profi…
S.M.R. over 2 years ago in reply to nisekojess +1 verified

Have you deleted and reinstalled the GC app on the Phone?

Also did you "forget Device" in the BlueTooth Settings on the Phone?

All Replies

0 e7andy over 2 years ago

Check your country setting here: https://www.garmin.com/account/profile

That setting affects the pairing...it sounds odd, but it is like that.

0 nisekojess over 2 years ago in reply to e7andy

Many thanks. My country settings look correct. These haven't changed since I first paired the device in Feb 2021.

0 nisekojess over 2 years ago

Also, if it helps to resolve this problem, my phone is an iPhone 11 Pro, running iOS 15.6.1

BIG THANKS in advance!!

0 trux over 2 years ago in reply to nisekojess

Try uploading the activity to Garmin Connect manually. If you get any errors, the file may be corrupted and needing a repair. In that case zip the file and post it here (Insert » Image/Video/File » Upload). One of the fellow users here may be kind enough and repair it for you.

How Do I Manually Upload an Activity I Recorded to Garmin Connect? | Garmin Customer Support

As for the pairing issue - the simplest may be removing the device from Garmin Connect, doing the master reset of the watch to factory defaults, and only then pairing it again. Back up the unsynced activities before doing the reset.

0 nisekojess over 2 years ago in reply to trux

Thanks for the response.

As I’ve done a hard reset, all activities were deleted. I’m guessing any potentially corrupt file has also disappeared during that process?

Still no luck pairing to the GC app after the hard reset

+1 S.M.R. over 2 years ago in reply to nisekojess

Have you deleted and reinstalled the GC app on the Phone?

Also did you "forget Device" in the BlueTooth Settings on the Phone?

0 trux over 2 years ago in reply to nisekojess

... also check the following documents for some basic troubleshooting tips:

0 nisekojess over 2 years ago in reply to S.M.R.

Yes, I’ve tried reinstalling the GC app multiple times. No joy.

Have also forgotten the device in Bluetooth settings - now it appears never to return??

0 nisekojess over 2 years ago in reply to trux

Thanks trux.

Yes I’ve tried all the standard troubleshooting lists that are out there. Nothing is working

0 S.M.R. over 2 years ago in reply to nisekojess

Hmmm. Have you tried with iOS16 that is now out? It's strange as I managed to pair too both my iOS15 and Beta iOS16 devices. I had the odd problem but deleting the App and forgetting in BT eventually worked for me.