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Garmin app not showing data

I have a vivo 4s. I haven’t been using since I gave birth a couple of months ago. today i finally charged my watch an put it on. It has been tracking hr, steps, calories etc. But when I go to detailed page of any of these, there is nothing there. Like it’s only tracking amd showing it on main screen but not recording or peocessing.
reset everything (watch, app, connection etc) but still no go.

0 Garmin-Maeve over 2 years ago

Hello yasminn_a! this could be because it was the first day and has not processed yet. Are you seeing it now since the day has changed?

0 yasminn_a over 2 years ago in reply to Garmin-Maeve

Nope unfortunately not. Still tracking but not processing, so i see data on main page in app, but when I press for graphs and details, it says no data available. Have tried multiple resets/disconnect&connects.

0 Garmin-Maeve over 2 years ago in reply to yasminn_a

Try removing the device from your app by going to Garmin Devices > select the Vivo 4S > click the 3 dots in the upper right > remove, and then also remove the watch from your phones bluetooth device menu. Then re-add the watch by going on the app back to Garmin Devices > add device.

On the watch, go to settings > pair phone.

0 yasminn_a over 2 years ago in reply to Garmin-Maeve

I had tried that as well, several times actually. What ultimately worked was going back to factory settings on the watch this morning.