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Issues after updating the app (and/or watch software)

Vibemaker
over 2 years ago

After updating the app yesterday I can’t sync my watch (Venu 2) anymore and the overview page seems to be gone. Anyone else with this problem?

  • 0 over 2 years ago

    Some info. About my activities don’t appear anymore after I updated it

  • 0 over 2 years ago

    Just installed the new update, restarted my phone. Unfortunately it didn’t solve it

  • 0 over 2 years ago

    Well, tried syncing the watch through garmin express on my pc. And that also doesn't work anymore. 
    Reintalled the connect app on my phone. Still not syncing, no daily overview.

    So it appears that i've got 2 issues:

    - IOS Connect app isnot showing the daily overview page anymore

    - Venu 2 (10.18 update) won't sync anymore, neither on the connect app or the express software.

  • 0 over 2 years ago

    Same here.  So no activities are showing in the daily summary or at the top of the app home page after syncing?   Why is this?

  • 0 over 2 years ago

    I am having the same problem now after updating Connect on my iPhone yesterday and that’s with a vivoactive 3. 

  • 0 over 2 years ago

    Same here Forerunner 230 will not connect to IPhone after updating app. Rolling eyes

  • 0 over 2 years ago

    Well, still no luck. did a factory reset of my Venu 2 and won't connect to my phone anymore. Did a support request  a week ago. No answer as of yet.

  • 0 over 2 years ago in reply to Vibemaker
    Vibemaker said:
    did a factory reset of my Venu 2 and won't connect to my phone anymore.

    Please try these steps below and in the videos.

    • Verify that you're running the latest release of Garmin Connect Mobile iOS.
    • In the Garmin Connect app remove Garmin - More > Garmin Devices > select your Garmin device > Remove Device
    • On your iPhone go to Settings > Bluetooth > select your Garmin device > Forget This Device
    • If you have any other mobile devices (phones, tablets) nearby and paired with the Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Forget This Device
    • Restart iPhone
    • Restart Garmin
    • Place your Garmin in pairing mode - depends on model, but usually hold MENU > select Pair Phone.
    • Pair using Garmin Connect, not your phone's Bluetooth settings.

    Vibemaker said:
    Did a support request  a week ago. No answer as of yet.

    Typical response time if using email or web form is 5 business days.

    Thank you for contacting us. We've received your request and typically respond within 3-5 business days, but it may take a bit longer during busy times of the year or if your query involves additional research. We're here Monday-Friday 7 a.m.– 7 p.m. CT. Closed weekends and holidays.

    For faster response, suggest using the chat or call option. Depends on availability based on time of day and your location.

  • 0 over 2 years ago in reply to seilogramp

    Hi!

    Thanx for your reply. Did all steps mentioned; It's not connecting unfortunately. (now phone doesn't find it as a new bluetooth device either, btw)

    Edit: did a factory reset on my watch again and now it connects again! 

    Edit 2: did a quick activity, but it still doesn’t sync anything to my phone. 

  • 0 over 2 years ago

    Yes , having similar issue . I finally gave up and did a hard reset on my watch but now I can’t pair them phone to Garmin Connect again