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Can’t see my steps anymore in the app. Please help solve the problems

4423873 over 3 years ago

Hello, I can’t see the steps in the app anymore.?

please help solve the problem.

thank you

birgit

0 4423873 over 3 years ago

I did not change anything. I still can see calories, intensity, body battery etc. but not the steps. The realy only thing I care about.

0 trux over 3 years ago in reply to 4423873

If you do not see the steps on the watch either, try restarting the watch. If they are there, but do not synct to Garmin Connect, although other data goes through OK, then have a look at the Troubleshooting guide for (some) data missing after syncing - Garmin Connect Web - Mobile Apps & Web - Garmin Forums, especially the tip #4.

0 StenApp over 3 years ago

I‘m affected with my vivofit 4 too!

It just shows the actual leaps no history.

seems to be related to garmin connect update v4.56 ~3 weeks ago.

0 trux over 3 years ago in reply to StenApp

The CGM app v4.56 is fine, and works all right. In your case I would start with the tip #1, and I would also force the app to close, and then restart it.

0 mongrenoa over 3 years ago

I have the same issue with my fenix 6s pro solar.
I reset my watch several times and still not working..

0 trux over 3 years ago in reply to mongrenoa

There are also other tips in the troubleshooting guide. Try them all.

0 mongrenoa over 3 years ago in reply to trux

Thank you !!

0 StenApp over 3 years ago in reply to StenApp

Didn‘t even sync the time

0 StenApp over 3 years ago in reply to StenApp

I removed my vivofit from the app and under Bluetooth iphone settings, removed the app, removed the watch from web account, readded it under the app.

Still problems with syncing

0 trux over 3 years ago in reply to StenApp

StenApp said:
Didn‘t even sync the time

For syncing the time you have to go out and either start the GPS, or an outdoor activity such as for example Walk.

StenApp said:
Still problems with syncing

If nothing syncs at all, then look rather at the Sync / Connection Troubleshooting Guide for even more tips, although mostly for Android, but some may apply to iPhones too.