Hello!
I've been a happy Garmin user for a week, but I noticed an issue with the calories syncing to Apple Health. The last thread that I've found related to this issue is forums.garmin.com/.../apple-health-displays-double-the-calories-and-steps-after-physical-activity. I've followed the FAQs to try to fix the issue (to no avail), so I've collected the data to help you debug this problem. Some screenshots are in Spanish, but I will provide translations and legends for the relevant part.
Preconditions and notes:
- I live in Spain and my "Upload Time Zone" (on Garmin Connect) is set to (GMT+01:00) Central European Time
- Since it's summer, my device is currently on CEST (Central European Summer Time) aka GMT+02:00
- Garmin Connect v4.56
- Vivosmart 4 (Software Version: 5.10)
- iPhone 12 mini with iOS 15.5
- Apple Health screenshots are taken from:
- Resting (Energy): Browse tab > Activity > Resting energy > Show all data > [Selected the relevant day]
- Active (Energy): Browse tab > Activity > Active energy > Show all data > [Selected the relevant day]
During the day:
Whenever the Garmin Connect app is opened, the Resting and Active calories are (correctly) synced on Apple Health:
All good at 11:02
[Legend - Left to Right: Garmin Connect, Apple Resting, Apple Active]
All good at 15:58
[Legend - Left to Right: Garmin Connect, Apple Resting, Apple Active]
Some data drift at 19:54 in the Apple Active; this seems to be due to the exercises (193kcal) being counted twice (this is "fixed" at midnight)
[Legend - Left to Right: Garmin Connect, Apple Resting, Apple Active, Garmin Connect]
All good(ish) at 23:52; A little bit of a drift in the Resting (-84) and in the Active (+4 counting the exercises)
[Legend - Left to Right: Garmin Connect, Apple Resting, Apple Active]
The error and duplication (just after midnight, at 00:01); a second entry appears on Apple Health, timestamped at 22:59 (should be 23:59), but the Active energy is now showing the correct data (i.e. the exercises are not counted twice).
[Legend - Left to Right: Garmin Connect, Apple Resting, Resting details 23:55, Resting details 22:59, Apple Active, Active details 23:55, Active details 22:59]
Same thing happened last night as well:
[Legend - Left to Right: Garmin Connect, Apple Resting, Apple Active]
My only current fix is to daily delete one of the duplicated entries . Hopefully I have given you enough details to track and fix the issue. Please let me know if you'll need any additional explanations, translations, or details.