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Can't connect watch to Garmin Connect (iOS 15.5)

Hi,

I have a brand new Garmin Forerunner 745, I am not able to connect it to the Garmin Connect iOS app.
(I had the exact same problem with my old 745 after I did a factory reset (before I sent it in to get it replaced due to button issues)).

Software version on the watch: 7.60
Software version on the Garmin Connect iOS app: 4.55.2.4
iPhone 13 Pro running iOS 15.5

I have tried:
* Restart iPhone
* Restart Garmin watch
* Enable/disabled bluetooth on the phone
* Verified that the Garmin Connect app has permission to use Bluetooth
* Reset Network Settings
* Reinstall the Garmin Connect app
* Ensure the watch is in pairing mode

I have tested all the steps on my work phone as well, running the same version of iOS and the Connect app. It doesn't work either.

I am able to connect to my Sony WH-1000XM# ear phones so the Bluetooth on the phone should be OK.

But! It connects directly to my super old iPad running iOS 12.5.5. Garmin Connect: 4.42.1.3.
(I have removed the connection now but that verifies that the Bluetooth in the watch is working properly.)

Can anyone help me connect the watch to my iPhone?

Top Replies

seilogramp over 2 years ago in reply to christian +1 suggested

You may have already tried all of this (and looking at your initial post, maybe you have), but have a look at this thread and answer with videos - Bluetooth issue with update to iOS 15.4.1
christian over 2 years ago in reply to seilogramp +1

seilogramp said:
christian said:
I have already tried the steps

Including the final step?...

Wow! It works! I thought “Reset Default Settings” was less powerful than “Delete Data and Reset Settings” which…

All Replies

0 trux over 2 years ago

First of all remove the watch from Bluetooth devices on the iPhone. Then turn off the Bluetooth on the iPad, or on any other device previously paired with the watch. Turn off the earbuds, or any other sensors or accessories connected to the watch, or to the iPhone. Then try pairing again.

0 christian over 2 years ago in reply to trux

The watch isn’t listed under Settings -> Bluetooth on any of my devices. The earbuds are, but it says “not connected” as they turned off.

When trying to pair it says “Pairing your Forerunner 745 device … Searching” on the phone. After 20-30secs, the troubleshooting button appears with some hints I have tested already. On the watch it says “Go to mobile app to add device” with a spinning circle.

0 seilogramp over 2 years ago in reply to christian

You may have already tried all of this (and looking at your initial post, maybe you have), but have a look at this thread and answer with videos - Bluetooth issue with update to iOS 15.4.1

0 christian over 2 years ago in reply to seilogramp

I saw the thread you refer to yesterday. I have already tried the steps plus the steps in the videos

0 seilogramp over 2 years ago in reply to christian

christian said:
I have already tried the steps

Including the final step?

seilogramp said:
If still no joy, contact Garmin Support

Meanwhile. suggest installing Garmin Express on a computer and using that to at least get your activities synched to Garmin Connect.

0 christian over 2 years ago in reply to seilogramp

seilogramp said:
christian said:
I have already tried the steps

Including the final step?...

Wow! It works! I thought “Reset Default Settings” was less powerful than “Delete Data and Reset Settings” which I have tested already.

I just did a “Reset Default Settings”, opened the Connect app and the app asked me directly if I wanted to pair the watch, without even selecting “Pair Phone”.

Thank you so so much!