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Steps didnt count

7368056
over 3 years ago

Hello, I am 100 % sure that I hit the steps target on Friday 27.5. - shown on watches and alson in the app The goal is 10K a aday, I did around 12 K, but now it shows just 9700 and itbroke my personal record in days. Any tips how to fix it?

  • 0 over 3 years ago

    This is happening to me also, thought I was losing my marbles when I thought I had completed my goal for the day to find that my steps have dropped and I haven’t actually completed them. Really frustrating as I too lost my personal streak. It seems to happen when my battery is low. Glad I’m not the only one this has happened to. Is your the vivosmart 4?

    Anyone else have similar issues?