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Total Calories missing Active Calories

I have an issue with the total calories, this has been happening. since Monday.

The total number of calories showing on the dashboard in the connect app is missing the active calories burnt during the activity.

If I tap on the dashboard calories component and go to that specific report, the report is showing correctly displaying the resting calories, the active calories and the total.

It’s extremely frustrating as they are wrongly reported on my Epix as well, obviously. Any suggestions about how to solve this?

0 3833565 over 2 years ago

Today’s report is wrong as well, after a bike ride.

0 3833565 over 2 years ago in reply to 3833565

So, this is what I found.

I reinstalled the App, turn off the Iphone and started the Garmin Connect App - Total Calories displayed correctly.

I synced my Epix and the calories went back to the wrong calculation.

So must be an Epix issue.... I hope I can hear from the Support.

0 3833565 over 2 years ago in reply to 3833565

So, I solved the issue.

I had a Venu linked to my account that was turned off a week ago and not being used and synced for a month.

I detached it from my account from the Connect portal and the calories counting showed as correct on the App.

I synced the Epix again and boom, calculation is no showing correctly everywhere.

I think Support should look in to this because I think it just ridiculous.

0 Richny over 2 years ago in reply to 3833565

so now in apple activity its all correct and your getting all the rings to move ?

0 Richny over 2 years ago in reply to 3833565

i wonder if i create a fresh connect acouunt will this fix the issue ? im going to try tonight, i thought i read once that was helping others.