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Bug in Backcountry Skiing Activity Visualisation at Garmin Connect Mobile iOS

Longstag
over 3 years ago

I found a bug in the visualisation of a Backcountry Skiing Activity once it has multiple segments.
On Garmin Connect Web it displays the multiple segments (Uphill - Downhill - Uphill - Downhill) in the correct order, not on Connect Mobile iOS:

Connect Web - Altitude Profile:

Connect Web - Segments/Splits:

Connect Mobile iOS - Altitude Profile:

Connect Mobile iOS - Segments/Splits:

It is also reflected wrong in the GPS recording / Track visualisation.

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  • 0 over 3 years ago

    Is there any update on that?

  • 0 over 3 years ago

    I got the same problem with my Forerunner 945. It’s really time to work on all the bugs considering premium pricing and strong competition, Garmin!

  • 0 over 3 years ago

    Hello all-

    Thank you for your participation in this forum thread.  So that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • 0 over 3 years ago in reply to Garmin-Kevin

    I replied to that already to „Garmin - Chris“ a while ago.

    Are there any updates meanwhile?

  • 0 over 3 years ago in reply to Longstag

    Thank you for the quick reply .  I see that Chris does have you set up to receive an email from us as soon as there is any update on this report.  At this time, we are still looking into these reports.  Thank you for your patience while we investigate further.

    In addition to the email that you will receive when we have an update, I will also update this thread once we have any new information to share.

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hi, thanks. You may email me. I live in Germany. You may look at my Backcountry Ski activities in my account. I have a Forerunner 945 LTE. In the iOS Garmin Connect App the visualization is completely messed up. There is even one additional entry covering the total distance in addition to Ascent/Descent sections. On the Web it is displayed fine. My girlfriend has a Fenix 5s and she was with me backcountry skiing and tracking the same activitiy. in her iOS Germin aconnect it is displayed fine, which leads to the assumption that this is one of the many bugs of the Forerunner 945LTE that will hopefully be worked on very soon. Thanks in advance. 

  • +1 over 2 years ago

    All,

    We have released a fix in the latest software release that should resolve the report for users experiencing these symptoms. If you are still experiencing symptoms like the original report here, please start a new thread.