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Vivoactive 3 sync/pair issue due to Version update

Vivoactive 3 still not showing heart rate after following the instructions to fix the sync/pair issue that Garmin had with version update

0 Garmin-Kevin over 3 years ago

Are you seeing the heart rate on the watch, but not in the Garmin Connect mobile app?
What, specifically, did you do when "following the instructions to fix the sync/pair issue"?
May we, if necessary, have permission to email you?
May we, if necessary, have permission to view/access your Garmin Connect account?
In what country do you live?