This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

iOS app (and web) missing 745 data despite sync

The iOS app (and web) only shows 13,053 steps for Jan 18, though my FR 745 correctly shows that I hit my 15K step goal that day--histogram bar is up with all the rest and the green check is there. The app is showing no data recorded after around 8pm that day. This means it's blown my streak, has erroneous counts for challenges, etc. Everything else *appears* to be syncing. How do I get the rest of the data over?

0 Garmin-Kevin over 3 years ago

For assistance with steps missing from your Garmin Connect account, we encourage you to reach out to your local Garmin Product Support team directly. To do this, type "support.garmin.com" in your address bar and use the Garmin Support Center to research your issue. Once you get far enough in the search, you will see (at the bottom of the page) some contact options, which may include Call, Chat, and Email.