Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Deleted device is shown as inactive

Tisztul_A_Visztula
over 3 years ago

I removed (NOT retired) one of my devices from GC web and GE, too.

It disappeared in both places, indeed. 

On the other hand I still see it in GC M IOS.  Not in the list of Garmin devices, because it properly shows what I do have. But in Performance under Training Status there is a drop-down list in which rhis particular device is shown as an existing, but inactive device.

1. is it a general bug?

2. is there any temporary period of X days in which all the deleted devices still show their archive performance statistics?

3. is it just me who will spend a lot of time to get rid of this earlier owned device? :-)

  • 0 over 3 years ago

    New finding: and I see the removed/deleted device in ConnectIQ app under “…” menu (top right)


    Btw not even a logout and a re-login from and back to GC mobile helped me. And not an uninstall and reinstall either.

  • 0 over 3 years ago

    Even if it seems that nobody can help me here, I am documenting my findings here in order to help the others who in the future will face the same.

    Unfortunately there is no way to logout from Garmin IQ app. But if you logout from GC mobile then delete your IQ app, and reinstall it, you will be asked by IQ to log in (or you can choose to login to GC mobile, either way the other app accepts it, they are synced as regards the used account/user).

    With this sequence you can get rid of your removed device as regards IQ app.

    As I already wrote above, any logouts or uninstall of GC mobile does not help as regards the appearance of a deleted device in Performance of GC mobile. And the same is true for GC Web, you will see the data coming from your deleted device.

    It seems that the ecosystem of Garmin apps is poorly designed related to deleting device.

    As regards adding generally it works flawlessly, but if you once delete a device and later you would like to re-add it. Your GC IOS will be confused.

    I could re-add the deleted Fenix 5+, but adterwards I got many, many pin codes on the watch to make it able to add it again and again. It seems that the ecosystem does not know how to handle these devices, they are partly added/kept, partly deleted/non-existent.

    Good luck to everybody who nowadays would like to delete a device using the IOS version of GC. Btw I am not on IOS15 yet, but I dont think it matters in this case.

    PS: since for some mysterious reason I get no notification in case of getting answers as regards threads made under Developer and Apps&Software, I am not sure I will appear here again. I feel like avoiding it. :-(

  • 0 over 3 years ago

    Hello .  Please see responses to your questions below:

    1. The Training Status data from your watch remains in your account even after the device itself has been removed, retired, or deleted from your account.  This is by design.
    2. The removed device will show in that device drop down menu (as Inactive) for a specific number of days depending on when was the last recorded activity performed on that device.  Additionally, if you change the filter from Current to 4w, 12w, or 6m, you will see all devices used in those timeframes that recorded activities that contributed to Training Status.  For example, if I recorded my last activity (an outdoor run) 5 months ago on a fenix 5 Plus, the fenix 5 Plus will show up in the drop down for the 6m time frame, but not under the 12w, 6w, or Current time frame filters.

    Are you having any difficulty getting VO2 Max or Training Status data to generate on your new device?  Is that data being sent to and displaying properly in your Garmin Connect account?

  • 0 over 3 years ago in reply to Garmin-Kevin

    First thanks for caring for my issue.

    Secondly in GC mobile IOS there are no current, 6w, 12w and 6m as filter items, but current, 4w, 6w and 12w.

    Although you did not react to the IQ APP part of my story, but is it really by design. It is the way to get rid of the old device from IQ app?

    As regards your question my problem is different. I spent a substantial time to figure out how to get exactly the same training load with my new Fenix 6x and Edge 530. Since then I am following this protocol to get hte same numbers without the need to carefully choose either Edge 530 or Fenix 6x. Because it is enough to switch to there in GC mobile.


    I wanted to remove Fenix 5 plus, because its data is more and more misleading, since it is not an active watch any longer. 

  • 0 over 3 years ago in reply to Tisztul_A_Visztula

    I'm not sure why you are seeing Current, 4w, 6w, and 12w.  I have never seen that.  Can you post a screenshot?  I have some included below.  Additionally, notice in my screenshots that, depending on the device selected, the Training Status may be different, as Training Status is a device specific metric, not an account/user specific metric.

    As for your Connect IQ app, if you want old (removed) devices to not show up in that app any longer, you can simply uninstall/reinstall that app.  I just did this myself and confirmed that this worked for me.  Prior to the uninstall, I had a FR 745 that I had not used since (and removed from my account in) April/May 2021 showing in the CIQ app.  After the reinstall, it was no longer there.

    I'm sorry that I do not have any helpful tips to help you "get exactly the same training load with my new Fenix 6x and Edge 530" that you got with your fenix 5 Plus.  Getting EXACTLY the same Training Load will be extremely difficult.  However, maintaining a steady Training Status should be achievable, especially since the data from your fenix 5 Plus will not affect the Training Status data generated on your fenix 6 watch.

  • 0 over 3 years ago in reply to Garmin-Kevin

    I was just finding out that I also see the same data, but my Iphone uses the local language, Hungarian, and in this language the first character of week and month is the same “h”. And it was me who thought until now that 6h is 6 weeks as 4h is 4 weeks and 12h is 12 weeks indeed. And it was always so strange that those periods are in this strange order and not in an increasing one. But it was in an increasing order….

  • 0 over 3 years ago in reply to Tisztul_A_Visztula

    That makes sense now.  I was wondering if it had something to do with the language in use.  Hope this answers all of your questions!

  • 0 over 3 years ago in reply to Garmin-Kevin

    Hello, I can't delete the inactive device, I have already deleted the app and reinstalled it, and there is no way.

  • 0 over 3 years ago in reply to 1438556

    The Training Status data from your inactive device remains in your account even after the device itself has been removed, retired, or deleted from your account.  This is by design.  The removed device will show in that device drop down menu (as Inactive) for a specific number of days depending on when was the last recorded activity performed on that device.  Additionally, if you change the filter from Current to 4w, 12w, or 6m, you will see all devices used in those timeframes that recorded activities that contributed to Training Status.  For example, if I recorded my last activity (an outdoor run) 5 months ago on a fenix 5 Plus, the fenix 5 Plus will show up in the drop down for the 6m time frame, but not under the 12w, 6w, or Current time frame filters.