Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Garmin not syncing to Runkeeper

9861074
over 3 years ago

My Garmin Forerunner 55 has suddenly stopped syncing to Runkeeper. I've had it about 2 months and all activities up until yesterday sync'd almost immediately with no problem. I've been searching around and it seems like it happens to people sporadically (going back at least 5 years from what I can tell). But I've yet to see an explanation for why it happens or how to fix it. I've connected them together in BOTH Runkeeper and Garmin apps as well as on the web based platform. I've even deleted and re-installed the Runkeeper app with no joy. Any suggestions?

Top Replies

All Replies

  • 0 over 3 years ago

    Hello .

    This is usually due to the user having two separate Runkeeper accounts (or sometimes two separate Garmin Connect accounts).  Please follow steps below:

    • Please disconnect your Garmin Connect and Runkeeper accounts.
    • Sign out of Runkeeper everywhere (app, website ,etc.)
    • Reconnect your Garmin Connect account with Runkeeper
    • Sign into the Runkeeper account with the same email address that you just used to connect the Runkeeper account to Garmin Connect
    • Record a test activity on your Garmin device to test if it uploads automatically to Runkeeper.
  • 0 over 3 years ago in reply to Garmin-Kevin

    Hi, thanks for the reply. I'm 100% sure I don't have duplicate accounts, but I'll give this a try. Once thing I'm not sure about though, how do I connect FROM Garmin TO Runkeeper? In the past I had to do it from the Runkeeper app which means I would have to log in to the app FIRST and then connect. 

    On Garmin Connect on my phone, when I go into "connected apps" from the Settings menu, my only options are Strava, Apple health, MS Office and MyFitness Pal.

  • 0 over 3 years ago in reply to 9861074
    9861074 said:
    how do I connect FROM Garmin TO Runkeeper?

    You don't have to. It will show up as "connected" when you go to Garmin Connect Web - https://connect.garmin.com/modern/settings/accountInformation

    If it's still not working, I would recommend clicking the "Disconnect" button on Garmin Connect Web, then "Disable" on the Runkeeper side (https://runkeeper.com/settings/apps), log out of both sites, then reconnect again on the Runkeeper side.

  • 0 over 2 years ago

    Just received a replacement Garmin Fenix6 after some issues with the last one. I like to Runkeeper to trace my activities and the old watch did well. My activities transferred and running totals calculated again the weekly/monthly goal page. Not sure if its the new watch or one of the App updates, but now my activities transfer into my historical folders, but it does not calculate again my weekly/monthly goals on the first "Me"  Runkeeper page. Must be something new becasue this week is all 0's but last week total mileage is calculated. Feedback?