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Garmin Forerunner 245 not tracking active calories

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Despite my daily runs, Garmin forerunner 245 stopped tracking my active calories for the past few days. Only the resting calories are showing up. Anyone facing the same issue?

  • 0

    Yes! But I have a Fenix 6 and it just started today! Any ideas on what’s happening?

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    Thank you for your participation in this forum thread.  If you are experiencing this issue, so that I may assist you further, please reply with the following:

    1. May we, if necessary, have permission to email you?
    2. May we, if necessary, have permission to view/access your Garmin Connect account?
    3. In what country do you live?
  • +1

    All-

    After looking into this further, because the data for calories (Active and Resting) is generated on the device itself, you will need to start a new post on your device's forum page, instead of in the Garmin Connect iOS page.

    What you can check in the app is to make sure that your user profile data (age, weight, height, etc.) is correct, as well as your heart rate zones are showing as accurate.  If all of this data is accurate, this is likely something going on with the device itself and you will need to make a device specific post.

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