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My Fenix 6 Sapphire keeps losing the connection with my iPhone 13 Pro

Hi!

Ever since I changed my phone from an iPhone 12 Pro to iPhone 13 Pro my Garmin Fenix 6 Sapphire keeps losing its connection to the phone.

My Bluetooth is working and I am not leaving the phone out of reach - this problem typically (but not exclusively) happens during night when I am charging my phone just next to me.

I have restarted both phone and watch, re-paired them, turned Bluetooth off and back on again - and I have Googled the issue and asked Garmin support for help.

The software version is iOS 15.0.2

I still need help!

Kind regards,

Josefine

Top Replies

trux over 1 year ago in reply to jSuewho +1

There are a number of articles on the Support website that can help you troubleshooting the problem. On an iPhone, missing permissions are the most common reason. Have a look at the documents, and if it…

All Replies

0 Garmin-Kevin over 3 years ago

If you are still experiencing this issue, please make sure your watch is updated by syncing with Garmin Express:

How Do I Install Garmin Express?

Additionally, please make sure that your phone is running the latest version of the Garmin Connect mobile app:

Installing, Updating and Uninstalling the Garmin Connect App

0 jSuewho over 1 year ago

Do I need both Garmin Express and Garmin Connect apps on my phone? If yes, why 2 apps?

0 trux over 1 year ago in reply to jSuewho

Garmin Express is not a phone app. You can install it on a computer, and it is useful for syncing and updating over the USB cable

0 jSuewho over 1 year ago in reply to trux

I don’t want to sync to my computer. I want to sync it to my phone. It’s so annoying that it stopped working. It also stopped connecting to Wi-if. A friend is having the same issue with his Fenix 6 too.

0 trux over 1 year ago in reply to jSuewho

There are a number of articles on the Support website that can help you troubleshooting the problem. On an iPhone, missing permissions are the most common reason. Have a look at the documents, and if it does not help, you can also contact the Support directly and ask them for assistance.