This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Not pairing

This all that is happening when I try to pair my vivo active 4. This is the first time I’ve ever encountered an issue. I reset the watch on accident and no it doesn’t work at all. I’ve restarted both my garmin, my iPhone 12 and deleted/reinstalled the connect app. Nothing works. Any advice?

0 seilogramp over 3 years ago

If haven't done already, try these steps below and in the video.

Verify that you're running the latest release of Garmin Connect Mobile iOS.
In the Garmin Connect app remove Garmin - More > Garmin Devices > select your Garmin device > Remove Device
On your iPhone go to Settings > Bluetooth > select your Garmin device > Forget This Device
If you have any other mobile devices (phones, tablets) nearby and paired with the Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Forget This Device
Restart iPhone
Restart Garmin
Place your Garmin in pairing mode - depends on model, but usually hold MENU > select Pair Phone.
Pair using Garmin Connect, not your phone's Bluetooth settings.

If still no joy, contact Garmin Support