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Garmin Connect won't sync on race day with Garmin Coach

Hi there,

I hope everyone is well and healthy. I've been having an issue for my Fenix 5 for quite some time but today I'm really frustrated with it so i decide I'll post about it.

I've been using Garmin Coach for a 5K run training. Oftentimes, when I finished running and hit "download heart rate" on the watch (I have an HRM Pro), upon completing the download and opening the app on my phone (iOS) there was no update. The app simply kept showing me the scheduled run from Garmin coach. I noticed that this happens when the app is open while I'm syncing the watch with the HRM. So I tried to always shut it down before I run to avoid this. I read in this forum that this kept happening to others and that syncing the phone with the cable via Garmin Express would fix the problem - which it did. Until today...

Problem is, after 3 months of training, today I had my race and for whatever reason the watch won't sync. As always, I finished (with the app switched off), downloaded the hear rate data I've been trying to sync the watch with Garmin connect for the last hour and its just not working. It keeps showing me the scheduled run and it won't syn to show me my stats. I restarted the phone and the watch, I deleted and reinstalled the app. I've synced it about 10 times with Garmin express, nothing.

Its extremely frustrating that this happened in this final race, and even more so that the 3-month training can't come to an end.

Has anyone had a similar issue? Any ideas how to fix this? @Garmin?

Thanks

Top Replies

seilogramp over 3 years ago in reply to Yannis +2 verified

Run it through FIT File Tools section remover without any adjustments. It will fix this file (I tested it). Then upload the repaired fit file to Garmin Connect Web using the Import Data page.
seilogramp over 3 years ago +1

Yannis said:
after 3 months of training, today I had my race and for whatever reason the watch won't sync

Did you try a manual upload to Garmin Connect Web? - How Do I Manually Upload an Activity I Recorded…
Former Member over 3 years ago in reply to Yannis +1

solved

All Replies

0 seilogramp over 3 years ago

Yannis said:
after 3 months of training, today I had my race and for whatever reason the watch won't sync

Did you try a manual upload to Garmin Connect Web? - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

If you get any message other than Import Complete, then there is a problem with the file. It is likely corrupt. Attach it to this thread. We can take a look to see if it is repairable.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a file sharing service, such as OneDrive, Google Drive, Dropbox, etc., make the file public, then paste a link to the file in your post.

+Former Member

0 Yannis over 3 years ago in reply to seilogramp

Hi there,

Many thanks for the quick response. I did not know of this way of uploading files to Garmin connect. I tried it exactly as you suggested and unfortunately the message I received is "We don't support the file type you tried to import.", even though it is a .fit file and trying files from previous runs seems to work. I have zipped the file and you can find it attached here. Really hope its repairable..

Thanks again!BBKK0805.FIT.zip

+1 seilogramp over 3 years ago in reply to Yannis

Run it through FIT File Tools section remover without any adjustments. It will fix this file (I tested it). Then upload the repaired fit file to Garmin Connect Web using the Import Data page.

0 Yannis over 3 years ago in reply to seilogramp

Fantastic - it worked. Thank you so much!

0 Former Member over 3 years ago in reply to Yannis

solved

0 Yannis over 3 years ago in reply to Former Member

Hi, thanks much for taking a look and for the tips! I thought I had to manually sync the HRM-Pro with the run every time I'm finished. Great to know that this isn't needed (jeez I've been doing it for two+ years) as well as that the optimal way to track activities accuracy-wise is to set the data recording to every second. 10k plan the next goal ;) Thanks for the tips and happy running!