Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Synch not working with my Enduro - suspect the activity may be too large

billingsbob
over 4 years ago

In the last week Synch has never completed. I also have not seen the Enduro XL activity from last weekend show up so I suspect there may be checks on the activity that are preventing it from uploading. 

  • 0 over 4 years ago in reply to billingsbob

     Unfortunately the mobile app doesn't reveal much when there is an issue. It just doesn't sync. Garmin Connect Web gives a little more detail.

    Primarily what I mentioned above:

    • Set your Enduro to Smart recording
    • Keep the \GARMIN\ACTIVITY folder cleared, especially prior to an important ride
    • Contact Garmin Support if issues persist. Maybe even before since you've already had this issue. The more cases that users call in, the greater the chance they will get it resolved and not leave user's to there own devices
  • 0 over 4 years ago in reply to seilogramp

    Should I contact customer support?

  • 0 over 3 years ago in reply to billingsbob

    Are you still getting these synch problems with enduro for large activities? I’m forever having different types of problems - all which result in synch not completing to my iPhone via connect. Sometimes the file needs to be “fixed” using fit file repair tools, sometimes I have to manually add the activity file from connect and generally I have to manually delete them from the device. 
    move long suspected it’s more likely to happen when I use “resume later” - which, for 12 hour + activities seems reasonable when you stop for lunch. But I’ve never found anyone else with these problems. I’m fed up with restarting my device !

  • 0 over 3 years ago in reply to Steve_A_2

    I have not been having any problems recently, though I have changed my logging from 1/sec to automatic since it seemed GC was not keeping all my point when I uploaded a large file.  I have not done any long races recently, but have an 18 hr this weekend and I will let you know if I see any issues.

  • 0 over 3 years ago in reply to seilogramp

    Keeping the activity folder empty seems to be key - I often have to purge al the activity files from my watch manually, otherwise the garmin Connect iPhone app can take >5 minutes to synch and generally fails. I delete all the activity files and synch is back to <60 seconds. Doesn't Garmin know about this?

    • Keep the \GARMIN\ACTIVITY folder cleared, especially prior to an important ride
    • Contact Garmin Support if issues persist. Maybe even before since you've already had this issue. The more cases that users call in, the greater the chance they will get it resolved and not leave user's to there own devices
  • 0 over 3 years ago in reply to Steve_A_2

    On the Enduro I have had to delete all my activity files to allow room for another activity.