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Watch won’t sync even though connected

jvierra
over 3 years ago

I have had this problem since I got my 935. My watch will show connected to Bluetooth on my phone and it will show connected to the Garmin connect app but it will never sync my run. I always have to force kill the app, turn off/on Bluetooth and the open the app and then it will sync. Has anyone else had this issue and were you able to find a fix? Thanks

  • 0 over 3 years ago in reply to jvierra

    You said your runs weren't syncing, but somehow they were, at least that one.

  • 0 over 3 years ago in reply to seilogramp

    Sorry maybe I wasn’t clear. They eventually do sync after I go through the steps I mentioned in my original post. I have to force kill the app. Turn off/on Bluetooth and then run the app again. Sometimes I have to do this a few times before it finally syncs. 

  • 0 over 3 years ago

    I have a Garmin Tactix Delta with same issues. Both phone and app show they are connected but will not sync. It only started recently. I have tried repairing them, closing everything out etc but Only way I have found to reconnect them is to power off the watch and turn it back on. Once restarted everything syncs until you go out of range of the phone then they don’t reconnect even tho they show they are connect. 

  • 0 over 3 years ago in reply to Dsilvers

    Might need to just start over following these steps and video:

    • Verify that you're running the latest release of Garmin Connect Mobile iOS.
    • In the Garmin Connect app remove your Garmin devices - More > Garmin Devices > select your Garmin device > Remove Device
    • On your iPhone go to Settings > Bluetooth > select your Garmin device > Forget This Device
    • If you have any other mobile devices (phones, tablets) nearby and paired with the Garmin, also do the same there - Settings > Bluetooth > select your Garmin device > Forget This Device
    • Restart iPhone
    • Restart Garmin
    • Place your Garmin in pairing mode  - depends on model, but usually hold MENU > select Pair Phone.
    • Pair using Garmin Connect, not your phone's Bluetooth settings.

    If still no joy, contact Garmin Support