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Step Count Sync Problem With Apple Health

Former Member
Former Member

A lot of people have the same problem and there are many tickets on this topic but I just created a new post to highlight this big issue once again. I have Garmin Forerunner 235 and everything works fine with Garmin Connect. However, although I allowed all permissions for the Garmin Connect app and followed all methods people have tried, step counts and other data are not visible in Apple Health app. Many 3rd party apps that use step count and other health data can only read from Apple Health app.

Apple experts refer to Garmin team for this problem, while Garmin experts refer to Apple team. From one point of view, if I bought an Apple Watch for tracking, everything would be perfect and I could easily read my data from Apple health. I chose the Garmin watch because I believed Garmin brand was reliable and its devices were known as professional. Therefore, I do not agree to fix this problem with Apple team, Garmin should support me and all other customers, and solve this problem immediately with Apple!

  • Do you have multiple data sources in Apple Health? Have you set Garmin at the top?

    Apple Health - Prioritize data sources

  • Former Member
    0 Former Member in reply to e7andy

    Hi e7andy,
    Yes, I did. I also tried to disable Health app on Settings/Privacy/Motion&Fitness because one guy said this was the solution but still not working.

  • Former Member
    0 Former Member

    I finally figured it out! When I tried to sync my data, I noticed that the date in my watch was not correct because it was turned off for a while. I started run app in my watch to get GPS signal and date and time were set automatically. Then, I was able to read my step count from Apple Health app. Hope it helps for those who have the same problem!