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Active calories reported by Connect to Apple Health?

6862653 over 4 years ago

Active calories reported by Connect to the Apple Health app do not move the Move Ring? What’s up with that?

0 oldmonk over 4 years ago

Extremely frusta day Garmin does not care to fix it… that is what it is!

0 oldmonk over 4 years ago

Extremely frustrating and Garmin does not care to fix it… that is what it is!!

0 e7andy over 4 years ago in reply to oldmonk

If the calories are reported to Apple Health then it should be an issue on the Apple side. Have you tried asking Apple about it?

0 3270301 over 2 years ago

2 years ago and still not fixed?

0 oldmonk over 2 years ago in reply to 3270301

This is an issue with Apple - not Garmin. Garmin is writing to Apple health but Apple ignores the data. I was on a support call with Apple and they dismissed my case stating that they don’t take data from other devices. I pointed out that they use the exercise minutes, so why not active calories. The response was that they should also be ignoring exercise minutes and it is a bug. They were just downright rude and unprofessional. I dumped my Apple Watch. Wearing Garmin all day.