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Body battery not charging

5982084 over 4 years ago

My body battery is not increasing it just stays the same and goes down during the day. I sleep for 8 hours and my heart rate drops right down all night but body battery still does not increase.

0 CindiL over 4 years ago

What watch do you have? Force a power down and then power back on. I have found this to be a bug with my Venu SQ and that fixes it.

0 Garmin-AmberD over 4 years ago

5982084 said:
My body battery is not increasing it just stays the same and goes down during the day. I sleep for 8 hours and my heart rate drops right down all night but body battery still does not increase.

HI there! What watch do you have? Is this new and have you worn the device for a minimum of 7 days straight?

0 5982084 over 4 years ago in reply to Garmin-AmberD

hiya, I have a vivismart 4 and yes I’ve had it for a year and wear it most of the time

0 5982084 over 4 years ago in reply to CindiL

Hi there, I’ve got the vivosmart 4, I have powered it back on and still the same is happening :(

0 Garmin-AmberD over 4 years ago in reply to 5982084

5982084 said:
hiya, I have a vivismart 4 and yes I’ve had it for a year and wear it most of the time

Hello! I can email you and we can go through a few steps if you are ok with that?

0 Rado over 4 years ago in reply to CindiL

Body battery starts showing data!!

It loooks that at 9:36 starts working!

And heart rate data are there too!

Super!

0 5982084 over 4 years ago in reply to Garmin-AmberD

Hi! Thank you but it seems to be working now, did t work for about 3 days but any more problems I’ll let you know :)

0 7781939 over 4 years ago

Me too vivoactive4

0 6403903 over 4 years ago in reply to Garmin-AmberD

I have a Venu sq and am having the same problem. Tried powering off with no change.

0 7586976 over 3 years ago in reply to Garmin-AmberD

Mine is the same. Goes from 5 up to 9 at night. Went to 32 a few nights ago but can’t seem to get it back up above 50 like it used to be? I would love a solution.