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Connect iOS and Vivosmart 4

HI, i have recenlty bought a new iphone , coming from android.

My vivosmart 4 pairs and sync with Connect iOS but after a while (hours / minutes it differs) the syncing stops and notifications does not come through.

The phone's bluethooth shows the watch is connnected but in Connect Ios when i force a sync it times out.

I then have to disable bluetooth , shut down connect ios and then restart bluetooth and connect iso and then the connection is good again.

I cannot figure out what causes the connection to fail.

The connection stays sometimes for a day and then all of sudden gone. Or it stays for an hour and then its gone again.

Anyone has some ideas?

I have done the forget device and restarted my vivo with garmin express. Lates firmware on both devices.

Please help !

0 Garmin-AmberD over 4 years ago

HI there! You do not by chance have the android still do you? If so, can you be sure the device is not popping up in the Bluetooth settings of that phone?

0 plaasjapie over 4 years ago in reply to Garmin-AmberD

Hi. Nope the device is off and in the cupboard. The ios bluetooth settings shows it is connected and garmin connect as well. But they dont sync.

0 plaasjapie over 4 years ago in reply to Garmin-AmberD

Hi. Any other ideas please ?

0 Garmin-AmberD over 4 years ago in reply to plaasjapie

plaasjapie said:
Hi. Any other ideas please ?

Ok, I would like for you to sync the device with Garmin Express on the computer so we can at least force sync the data over. Then, Let's remove the device from the iPhone settings and Connect app. Force close the apps and then pair the device again.