This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sleep data not updating to Garmin Connect

Over the past 3 or 4 days the watch has been having a Sync error where information like sleep data does not upload to Garmin Connect. The error says:

Sync Failed

MessageWriteError(message:”exhausted retries”)

The only information I can see on My Day is heart rate, intensity minutes and steps. I haven't changed anything on my watch or phone so I don't know what is going on.

0 AnndeJ over 4 years ago

My Vivoactive 3 is doing exactly the same - I can get sleep data and sync activities when I plug it into a laptop and sync that way - but through the iphone it does not sync correctly . It has been happening for about a week now .

I have tried deleting connect app and reinstalling it - switching watch off and then re-pairing it with phone and non of those worked .

0 SteveOL over 4 years ago in reply to AnndeJ

I have an Approach S62.

It seems to be ok now. I had synced with the computer a couple of times. Re-installed the app a couple of times. Re-established the bluetooth connection a few times. Now it seems back to normal. But a very hit and miss process.

0 3210956 over 4 years ago

Turn Bluetooth off then turn it back on . Mine does it all the time

0 SteveOL over 4 years ago in reply to 3210956

Nah it’s a bit more complicated. Tried that amongst other things. See my answer above.

0 Garmin-AmberD over 4 years ago in reply to AnndeJ

Hello! Are you getting the same error as above in the screen shot above from the original poster? If so, with your permission I would like to reach out to you and gather more information so we investigate this.

0 2177588 over 4 years ago in reply to Garmin-AmberD

I’m also having this problem when sync my steps.