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Fenix 6 Pro not pairing

Greg.1970 over 4 years ago

My Fenix 6 Pro has been failing to pair to Garmin connect on my iPhone 7. I have since removed the watch from the app and phone and tried to re-add it.

Connect finds the watch and begins to pair but the code is not displaying on the watch so I get pairing failure message on my phone and a message on my watch telling to to install Garmin connect on my phone.

I have followed all of the steps, uninstalling connect and reinstalling, rebooting the phone and watch, turning Bluetooth off and on again and making sure the watch is not on the iPhone's Bluetooth list. I have tried all actions numerous times and still end up with the same issues.

Has anybody had the same and if so, how did you resolve it.

Thanks

0 Greg.1970 over 4 years ago

resolved

0 barrydekock1970 over 4 years ago in reply to Greg.1970

Hi Greg, I’m having the same problem with a new Fenix 6 pro. Spent 2 hours on and chat with Garmin trying to get it to connect to Garmin Connect and a further 2 hour doing the same with Garmin Express. My question is how did you resolve the issue?
thanks!

0 Greg.1970 over 4 years ago in reply to barrydekock1970

Well, stupidly i still had the app on my old gun that my son now uses and at the time my watch had connected to it. I also spent a fair bit of time trying to resolve this but it clicked when I rebooted the watch for the 5th time and I saw the watch was connecting to phone.... then the penny dropped.

I hope you resolve your issue