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Connect app hangs or crashes since last update

Hi,

Since yesterday the Garmin Connect app on my iPhone SE (1st gen, iOS 13.6.1) either hangs (it shows the running person icon) or crashes when I start it. I tried to restart the phone, but the issue persists. When I open it on the web it works fine. In the app store I can see that two days ago an update of the app to v4.38 was rolled out, so maybe that new version introduced the issue?

Does anyone else have those issues? Any idea how to solve this?

Thanks!

Regards, Robert

Top Replies

the-ninth over 4 years ago +1 verified

Resolved it by removing the app and installing it again - a bit cumbersome since all the devices had to be re-paired and settings re-done. But now everything seems to work again.

All Replies

0 PSteinlech over 4 years ago

Same here

0 seilogramp over 4 years ago

the-ninth said:
Any idea how to solve this?

Open a case with Garmin Support (use the phone or chat option for faster response). They are unlikely to see it here. The issue does not appear to be widespread, but Garmin would still need to know about it.

+1 the-ninth over 4 years ago

Resolved it by removing the app and installing it again - a bit cumbersome since all the devices had to be re-paired and settings re-done. But now everything seems to work again.