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Suddenly having trouble connecting with my pad. Why

Former Member over 4 years ago

I have a visio heartsmart+. I'm suddenly having trouble connecting. It keeps going out of blue tooth and I've been having trouble syncing. It also won't pair with my tablet

0 trux over 4 years ago

Unfortunately, there are many possible reasons, and it is impossible to tell you why it is happening to you. You can try to find it yourself if you follow the Sync / Connection Troubleshooting Guide.

0 seilogramp over 4 years ago

visio heartsmart+

Assume you have a vivosmart HR+ and you have an iPad (unless "pad" is something else)? You posted on the android forum. I've now moved this thread to the iOS forum. Regardless, many of the steps in the link posted by trux, will also work on the iOS app for iPad.

These steps and video seems to be the most helpful to fix this issue for the iOS app.

Remove vivosmart HR from Garmin Connect App (More > Garmin Devices)
"Forget" vivosmart HR in iPad settings > Bluetooth
Restart iPad
Place the vivosmart HR in pairing mode - Hold the device key to view the menu, then select the Bluetooth icon, then select Pair Smartphone
Pair using the Garmin Connect app. Do not use iPad settings to pair.