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Steps not syncing to Apple Health

Hi I’m a new owner of a Garmin 245 (only purchased a couple of weeks ago).

I’ve noticed my Garmin steps are not syncing to my Apple health activity rings, neither is my heart rate data.

I have all the permissions set in both Garmin & Apple Health. I’ve tried removing the permissions, uninstalling the app and reinstalling - No difference!

It’s seriously disappointing if you complete a 5k run and not a single step counts towards your activity rings!
I also use my steps data in a calorie counting app which is now completely out of sync.

Does anyone have a fix for this?

thanks

Top Replies

Former Member over 4 years ago +1

I have the same issue and have been searching for an answer since buying my garmin fenix 6! Anyone got any suggestions??

All Replies

0 Former Member over 4 years ago

I have the same issue and have been searching for an answer since buying my garmin fenix 6! Anyone got any suggestions??

0 Former Member over 4 years ago

Yes same problem here. There are several people reporting the same issue in the forums

0 mcfarlanect over 4 years ago

This has been an ongoing problem for at least 3 years. They have no fix, there is no solution. Garmin says it's Apple's fault, Apple blames Garmin. Either way, neither of these companies is going to fix it.

0 CindiL over 4 years ago in reply to mcfarlanect

Yeah its weird, there is a number in Apple Health but its not the same number as in Garmin Connect.

0 nackie99 over 4 years ago

It's a problem with Apple Health, it works better if you have your phone and and watch with you at the same time. Not very useful at all, HR does work for me via Garmin connect as data source. Fenix 6 as well.

Log a ticket with Apple support, you'll get a response.